Retail Chain – Unified Experience & Revenue Growth
Major Retail Brand
A major retail brand partnered with ACG to unify customer support, store operations, and promotional workflows on ServiceNow, transforming ServiceNow from a support platform into a revenue enabler.
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Measurable Results
The impact of our AI transformation
The Challenge
Fragmented customer support across multiple channels
Disconnected store operations and customer service
Limited visibility into customer journey and preferences
Missed cross-selling and upselling opportunities
Inconsistent customer experience across touchpoints
Our Solution
Unified customer support with centralized case handling
Integrated store operations with customer service workflows
Implemented data-driven reporting for customer insights
Created automated cross-promotion and upsell recommendations
Established omnichannel customer experience platform
Technologies Used
Cutting-edge tools and platforms
"Working with ACG on ServiceNow has been transformational. We've not only improved our customer service but actually turned it into a revenue driver. The unified platform gives us insights we never had before."