ServiceNow Platform Solutions
ServiceNow stands as the foundation of modern enterprise automation — a cloud-native platform that unifies workflows across IT, HR, Customer Service, and Operations to drive intelligent, connected, and proactive experiences. With AI-powered automation and low-code innovation, ServiceNow enables organizations to accelerate innovation and reduce time-to-value.
Platform Solutions
Comprehensive solutions designed to transform your business operations and drive growth
App Engine Studio
Rapid low-code app development and deployment. Build custom applications quickly with drag-and-drop functionality and pre-built templates.
Key Capabilities
- Low-code development environment
- Rapid application deployment
- Custom workflow automation
- Integration with existing systems
Use Cases
Flow Designer & Integration Hub
Automate, orchestrate, and connect external systems and APIs. Create seamless workflows that span multiple systems and departments.
Key Capabilities
- Visual workflow designer
- API integration management
- Cross-system orchestration
- Real-time process automation
Use Cases
Now Intelligence (AI & Analytics)
Predictive insights, GenAI-powered recommendations, and automation triggers. Leverage artificial intelligence to enhance decision-making and automate complex processes.
Key Capabilities
- Predictive analytics and insights
- GenAI-powered automation
- Intelligent recommendations
- Performance optimization
Use Cases
IT Service Management (ITSM)
Intelligent, AI-driven service delivery. Streamline incident, problem, change, and request management to ensure users get the support they need when they need it.
Key Capabilities
- Automated service delivery
- AI-powered incident resolution
- Self-service portals
- Performance visibility and reporting
Use Cases
Customer Service Management (CSM)
Omnichannel customer case management. Deliver exceptional, proactive customer experiences with intelligent workflows that connect service teams across departments.
Key Capabilities
- Centralized case management
- Self-service portals and knowledge bases
- Omnichannel support (email, chat, portal, phone)
- Field service automation
Use Cases
HR Service Delivery (HRSD)
Streamlined employee onboarding and lifecycle support. Transform HR operations with automated workflows and self-service capabilities.
Key Capabilities
- Employee onboarding automation
- HR case management
- Self-service HR portal
- Lifecycle management
Use Cases
Why Partner with ACG for ServiceNow
At Accurate Consulting Group (ACG), we help enterprises evolve from using ServiceNow as a system of record to a system of intelligence. Our deep domain expertise spans Customer Service, Experience Management, and ITSM with a hybrid delivery model featuring certified ServiceNow professionals available onshore and offshore for scalable, cost-effective delivery. We offer 100+ certified ServiceNow developers and consultants available under a flexible staff augmentation model — ideal for enterprises scaling rapidly or SMEs looking for on-demand expertise.
Average reduction in customer response times
Improvement in case resolution speed
Customer satisfaction score improvement
ServiceNow developers and consultants
Service Offerings
Comprehensive services to maximize your platform investment and ensure long-term success
24×7 Platform Monitoring
Continuous monitoring and incident resolution to ensure your ServiceNow environment runs smoothly around the clock.
- Real-time platform monitoring
- Proactive incident detection
- Automated alerting and escalation
- Performance optimization
Upgrade Management
Comprehensive upgrade management and regression testing to keep your platform current and secure.
- Upgrade planning and scheduling
- Regression testing protocols
- Rollback procedures
- Post-upgrade validation
CMDB Health & Optimization
Data integrity management and process optimization to maintain accurate configuration data.
- CMDB health monitoring
- Data quality assessments
- Process optimization
- Governance and compliance
Performance Analytics
Advanced dashboarding, reporting, and performance analytics aligned with business KPIs.
- Custom dashboard creation
- Executive reporting
- Performance metrics tracking
- Business KPI alignment
Certified ServiceNow Expertise
ACG offers 100+ certified ServiceNow developers and consultants available under a flexible staff augmentation model — ideal for enterprises scaling rapidly or SMEs looking for on-demand expertise.
Available for your projects
Delivery Model
Global Support
Key Capabilities
Core technical expertise
- Custom app development with App Engine Studio
- AI integration and automation workflows
- Platform upgrades and migrations
- Integration with ERP, CRM, and legacy systems
- Workflow automation and optimization
- Performance tuning and optimization
Certifications
Professional credentials
- Certified across ITSM, ITOM, HRSD, CSM
- App Engine and Integration Hub specialists
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist
- ServiceNow Certified Application Developer
- AI and Machine Learning integrations
Industries We Serve
Specialized expertise across diverse industry verticals
Telecom & Technology
Retail & E-Commerce
Healthcare & Life Sciences
Manufacturing & Supply Chain
Financial Services & Insurance
Why Choose ACG?
Our advantages translate directly into measurable benefits for your business
Our Advantage
Your Benefit
100+ Certified ServiceNow Developers
Instant access to deep expertise across all ServiceNow modules
Hybrid Delivery Model
Cost-efficient, fast turnaround with onshore-offshore flexibility
AI & Automation Leadership
Future-ready workflows with GenAI & Agentic AI integration
Proven Domain Expertise
Customer Service, Experience Management, and ITSM excellence
Flexible Engagement Models
Project, retainer, or FTE basis to match your scaling needs
Implementation Process
Start with a focused 4-6 week ServiceNow pilot project to experience the transformation firsthand. Our proven methodology ensures successful pilot implementation with clear ROI metrics and scaling options.
Pilot Discovery & Assessment
Week 1Comprehensive analysis of your current systems and business processes. We identify the best use case for your 4-6 week ServiceNow pilot project (ITSM, CSM, or custom workflow) and define clear success metrics and ROI targets.
Pilot Solution Design & Setup
Week 2-3Configure your ServiceNow pilot environment, design focused workflows, and set up key integrations. Create a proof-of-concept that demonstrates immediate value for your specific use case with minimal complexity.
Pilot Implementation & Testing
Week 4-5Deploy the pilot solution with a limited user group, conduct focused training, and perform comprehensive testing. Ensure the pilot workflows function correctly and deliver measurable business value within the engagement timeframe.
ROI Dashboard & Scaling Plan
Week 6Measure pilot results against success metrics, create comprehensive ROI dashboard showing tangible benefits, and develop a detailed roadmap for full ServiceNow implementation. Present scaling options with clear next steps and investment requirements.